Opinion: The best practice for tipping at establishments
In American societies, tips have become a form of black tax. Many feel it should go as high as 20% of the total bill and…
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How airports transformed from basic terminals to complex hubs
How have airports transformed from basic terminals to complex hubs with amenities and services? When airports became a thing in 1909, the concept was simple…
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What is the history of complimentary breakfast in hotels?
In ancient times, inns and taverns often provided some form of food to travellers as part of their stay, although this might not have been…
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Creating your hotel/destination’s signature scent
Nothing gives a better feeling than those smells you have come to know and love. Smell of rain? Smell of freshly made food? On the…
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Sourcing feedback from clients and guests
As a business owner or manager, feedback can provide valuable insights to enhance customer satisfaction. Feedback is a critical element of the performance review process.…
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How many rooms are enough for your hotel?
I was recently cooped up on Lagos Island for a few weeks, and after taking a brief survey of areas along the Obalende axis, I…
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Professionalism at virtual meetings
Have you ever experienced one of those ground-swallow-me-up moments during a virtual meeting? Nothing could be more embarrassing, especially if the entity on the other…
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One mistake not to make in designing your hotel
Designing a hotel is no small feat. It’s about creating a space that not only looks beautiful but also provides guests with an unforgettable experience.…
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The basic techie rules at work
Technology makes the world go round. Connecting with friends & family/accessing information/managing your finances/content creation/collaborating at work all requires some form of technology. In the…
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Is a day room use for hotels a feasible business opportunity?
I once attempted to rent a local hotel room for a half-day while I waited for a work colleague. I can never forget the puzzled…
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Respect for privacy after work hours
In the world of professionals, it’s quite easy to forget that our colleagues and clients are more than just professional contacts. They’re humans with lives…
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Why your hotel lobby can be so much more
Most people see a hotel lobby as a reception area, but in fact, it is so much more than that. Sometimes, merely walking into a…
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