Communication with work colleagues
Many people describe communication as a two-way street, but you could be at cross-roads especially when it comes to navigating communication with colleagues in a…
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3 tested and proven ways to boost sales for your hotel
Are you ready to take your sales to the next level and make your property the go-to destination for travellers far and wide? Buckle up…
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Respect for timezones
Picture this scenario: You’re burning the midnight oil, drafting that crucial email or scheduling a virtual meeting. You hit send, feeling accomplished. But wait! Did…
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3 ways to empower your workforce in the hospitality and tourism industry
Whether you manage a boutique hotel, beachside resort, food and beverage restaurant or travel agency, your workforce is the heartbeat of your business. A motivated…
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Communication with clients
Whether in normal everyday situations or cases of conflicts, most business owners would agree that prioritising customer satisfaction is important. It is necessary to create…
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Maximise or optimise? The real estate development question
Real estate development approaches can vary based on project goals and context, with both maximising and optimising offering distinct advantages and considerations. Maximising real…
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When did hotels start concierge services?
Fans of John Wick definitely remember Charon, the trusty concierge of the Continental Hotel, New York. It would be misplaced to expect your average concierge…
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The benefits of travel insurance
Many people are familiar with the concept of insurance but only a few are aware of the extent of risks that insurance packages can cover.…
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How important is a Tourist Police unit in Africa?
Tourism is a critical revenue source for many countries. As of 2019, tourism was recorded to contribute 10.3 per cent to the global GDP (US$9.6…
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Designing to minimise cooling requirements
As a sequel to our article on minimising hotel waste, we decided to reflect through this piece on another subject that is very crucial to…
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How practicable is a tourist tax in Africa?
Following the news of Manchester becoming the first city in the United Kingdom to impose a tourist tax, we sat down to scrutinise the potential…
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Why the sustainability reporting landscape needs to change
With the growing awareness of the environmental impact caused by industrial activities, there is an increasing demand for organisations to take greater responsibility in tracking…
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