Opinion: The best practice for tipping at establishments
In American societies, tips have become a form of black tax. Many feel it should go as high as 20% of the total bill and…
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Creating your hotel/destination’s signature scent
Nothing gives a better feeling than those smells you have come to know and love. Smell of rain? Smell of freshly made food? On the…
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Sourcing feedback from clients and guests
As a business owner or manager, feedback can provide valuable insights to enhance customer satisfaction. Feedback is a critical element of the performance review process.…
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Professionalism at virtual meetings
Have you ever experienced one of those ground-swallow-me-up moments during a virtual meeting? Nothing could be more embarrassing, especially if the entity on the other…
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One mistake not to make in designing your hotel
Designing a hotel is no small feat. It’s about creating a space that not only looks beautiful but also provides guests with an unforgettable experience.…
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The basic techie rules at work
Technology makes the world go round. Connecting with friends & family/accessing information/managing your finances/content creation/collaborating at work all requires some form of technology. In the…
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Is a day room use for hotels a feasible business opportunity?
I once attempted to rent a local hotel room for a half-day while I waited for a work colleague. I can never forget the puzzled…
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Respect for privacy after work hours
In the world of professionals, it’s quite easy to forget that our colleagues and clients are more than just professional contacts. They’re humans with lives…
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Communication with work colleagues
Many people describe communication as a two-way street, but you could be at cross-roads especially when it comes to navigating communication with colleagues in a…
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3 tested and proven ways to boost sales for your hotel
Are you ready to take your sales to the next level and make your property the go-to destination for travellers far and wide? Buckle up…
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Respect for timezones
Picture this scenario: You’re burning the midnight oil, drafting that crucial email or scheduling a virtual meeting. You hit send, feeling accomplished. But wait! Did…
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Communication with clients
Whether in normal everyday situations or cases of conflicts, most business owners would agree that prioritising customer satisfaction is important. It is necessary to create…
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