Opinion: The best practice for tipping at establishments
In American societies, tips have become a form of black tax. Many feel it should go as high as 20% of the total bill and…
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What is the history of complimentary breakfast in hotels?
In ancient times, inns and taverns often provided some form of food to travellers as part of their stay, although this might not have been…
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Creating your hotel/destination’s signature scent
Nothing gives a better feeling than those smells you have come to know and love. Smell of rain? Smell of freshly made food? On the…
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Sourcing feedback from clients and guests
As a business owner or manager, feedback can provide valuable insights to enhance customer satisfaction. Feedback is a critical element of the performance review process.…
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How many rooms are enough for your hotel?
I was recently cooped up on Lagos Island for a few weeks, and after taking a brief survey of areas along the Obalende axis, I…
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One mistake not to make in designing your hotel
Designing a hotel is no small feat. It’s about creating a space that not only looks beautiful but also provides guests with an unforgettable experience.…
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Is a day room use for hotels a feasible business opportunity?
I once attempted to rent a local hotel room for a half-day while I waited for a work colleague. I can never forget the puzzled…
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Why your hotel lobby can be so much more
Most people see a hotel lobby as a reception area, but in fact, it is so much more than that. Sometimes, merely walking into a…
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3 tested and proven ways to boost sales for your hotel
Are you ready to take your sales to the next level and make your property the go-to destination for travellers far and wide? Buckle up…
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3 ways to empower your workforce in the hospitality and tourism industry
Whether you manage a boutique hotel, beachside resort, food and beverage restaurant or travel agency, your workforce is the heartbeat of your business. A motivated…
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When did hotels start concierge services?
Fans of John Wick definitely remember Charon, the trusty concierge of the Continental Hotel, New York. It would be misplaced to expect your average concierge…
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How important is a Tourist Police unit in Africa?
Tourism is a critical revenue source for many countries. As of 2019, tourism was recorded to contribute 10.3 per cent to the global GDP (US$9.6…
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