TourismThe challenges of the Big C – Customer ServiceMay 5, 2022Some time ago, I went to Benin, in Edo State (Nigeria) for work. On one of my days there, I decided to visit a hotel…Read More
TourismImproving airline-customer communication during crisis managementJuly 28, 2021Commercial airlines in Nigeria have gained notoriety among regular local travelers for a number of reasons – poor flight scheduling, flight delays without prior notice…Read More