How have airports transformed from basic terminals to complex hubs with amenities and services?
When airports became a thing in 1909, the concept was simple — provide a clear area for planes to land and takeoff, with extra facilities for maintenance & navigation, passenger waiting areas and public restrooms. However, in the years that followed, the novelty of flying was so remarkable that it introduced a new dynamic, becoming major centres for leisure activities.
Before World War II, airports like New York City’s La Guardia Airport attracted roughly 7,000 visitors daily. In comparison to these figures, the maximum number of passengers was only 3,000 every day. Why the vast difference? Well, half of these visitors spent their time on the observation decks watching a marvellous feat of engineering in motion. Afterwards, they would retire to the restaurant or spend their time socialising with other guests.
The Post World War II era also sparked more capitalist ideas, as smart-thinkers saw the need to situate their businesses and services in an area with high traffic such as airports. Further transportation connections including taxi and shuttle services at curbside pick-up areas are one of the most essential services at airports. The wars already popularised cargo transport, so it was only logical to set up logistic centres.
This transformation was driven by changes in passenger demand, advancements in technology, and shifts in industry trends. Now we have lounges with WiFi access, food courts, retail stores for dining and shopping, duty-free shops, bureau de change offices, tourism advice offices and even hotels within airports. Clearly, the overall trajectory has moved towards enhanced passenger experiences and greater convenience.